Data protection

Personal data protection policy

When browsing our site, you may provide us with personal data. We thank you for your trust and would like to inform you here about the use of your data as well as your rights.

The data controller

The person responsible for processing personal data is the microenterprise NELUMBO, whose contact details you will find in the legal notices. Purposes of data collection and processing

Purposes of data collection and processing

The personal data collected on our site is used to process orders and manage the commercial relationship (deliveries, invoices, after-sales service). We may also use your data for advertising purposes, either after obtaining your express consent or within the limits permitted by law. We may also use your data to meet our legal and/or regulatory obligations where applicable.

Recipients of personal data

The recipients of your personal data collected on our site are primarily ourselves for the processing of your orders and the management of customer relations. Other recipients of your personal data are, where applicable, our payment means or payment security providers, our delivery providers, our commercial partners. In the event that this is required by law, your consent is obtained or a possibility of refusal is provided to you before any transmission of data.

Your rights

Please note that the person whose personal data is processed has the rights of access, rectification and opposition to the processing of their personal data. You can exercise these rights after identifying yourself by sending an e-mail to


Our website uses cookies. These are small text files saved on your hard drive. The cookies used on our site allow us to offer you the following services:

  • Cookies used in audience measurement (visit volume, average number of pages visited, etc.)
  • Social network tracking cookies generated by “social network sharing buttons”
  • Identification cookies (account access, basket saving, etc.)
  • Cookies linked to targeted advertising operations

Most cookies are intended to enable or facilitate your navigation and are necessary for the operation of our online store. The use of cookies, own or third parties, which are not necessarily necessary for the operation of the site requires express consent from you. You can express your consent or object to the use of cookies by configuring your connection device appropriately. To do this, refer in particular to your browser's user guide.

Commercial prospecting by email

If you no longer wish to receive commercial prospecting by email, you can let us know at any time by one of the following means:

  • Click the unsubscribe link in each email
  • Send an email to the contact form